Wooden Pet House
BBVILLA Rectangle Wooden Pet House Cat Boxes Furniture Log Cabin with Entrance and Vents Indoor Kennel Condos for Small Dogs/Pets/Cats with Bed Mat
I initially purchased this Wooden Pet House as a nice modern house for my 2 dogs. The instructions to assemble were easy to read, however be cautious with screwing on the base. I sent the first one back and the 2nd one has the same issue.
When you are putting the base together, make sure you don’t tighten the screws until you mount it on the box. After you mount the base on the box, tighten one screw just a little bit (one by one)….if you dont do this, your pet house will be off balance and will jiggle.
Find the right screw tighten resistance and keep it there. If you tighten then one at a time instead of little by little each screw, it will frustrate you
Rating 5 stars due to the customer service of the merchant. They really are attentive to your concerns. After discussing the faulty design they implemented recommendations and took care of my replacement and return.
They really made me want to order from them again, and I will. They own your issue as if it was theirs personally.
Now that I have my replacement that isn’t damaged/malfunctioning, I rate it 5 stars (previously 3 stars.)Promised Review By Michael Upshur, Jr.